When a complaint is made, how soon must Licensing conduct an on-site inspection?

The requirement for Licensing to conduct an on-site inspection upon receiving a complaint is established to ensure timely resolution and to safeguard the integrity of operations within the jurisdiction. Conducting the inspection within 10 days allows an adequate balance between ensuring that the inspection is thorough and allowing sufficient time for the necessary planning and coordination.

By establishing a 10-day timeframe, it ensures that the Licensing authority can gather relevant information, assess the situation properly, and allocate resources effectively to investigate the complaint. This period is typically viewed as an industry standard to ensure that the inspection is timely enough to address any immediate concerns or risks, while also being manageable for the authorities involved.

A shorter timeframe, such as 24 hours, might not be practical in many cases, as it wouldn't allow enough time for thorough preparation or to gather enough information about the complaint. Similarly, longer timeframes like 15 days might delay critical interventions that are necessary to address immediate safety and compliance issues, which contradicts the goal of quickly resolving issues raised in complaints. Hence, the 10-day requirement stands out as the most appropriate and effective response strategy.